Purchasing & Shipping

I want you to be happy with your artwork. If you have any questions please do get in touch in advance:

sarah@sarahjohn.co.uk

Every care has been taken to show the artwork as accurately as possible with regard to size and colour. Any variation between the image represented and the actual artwork is not deemed a fault and such inconsistencies will not be a valid reason for return.

ORDERING

How do I make a payment?

Payments are taken through PayPal or Stripe in British Pounds Sterling. You do not need to have a PayPal account to purchase; you can use the PayPal service to pay with your regular debit or credit card. We do not store any of your debit/credit card details.

SHIPPING

I have placed my order, how soon will I receive my artwork?

Most orders will be packed and shipped within 5 working days. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight. Most UK deliveries arrive within 2 days from time of shipping. Please allow 7-8 working days in total. If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.

Can I collect my artwork from you?

Yes. Please send me an email and we can work out a time to meet. I am in Acton, West London. Also note that there will be a reduction in the purchase price as shipping costs won’t be required.

Is Shipping included?

Shipping within the UK is included in the price.

Can you ship internationally?

Yes, I can ship to most countries, although it will take longer to arrive depending on your location. For International shipping costs please contact me before purchasing.

Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.

Shipping costs contribute towards packing supplies, labour and transit fees.

Note: For buyers outside the UK - If you buy online first in order to secure the painting the shipping cost will be billed separately after agreement.

RETURNS

What if my painting arrives and I don’t like it?

I want you to be fully happy with your new artwork so I offer a Buy-Back agreement.

If a painting is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned we will refund your payment within 14 days.

What if my painting arrives damaged?

All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact us within 7 days and if possible keep a photograph.

What about Overseas Returns?

At this time we are unable to offer a refund or return on any product(s) sent outside of the UK.

I hope this covers everything – but if you have any further questions, do get in touch before placing your order.